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1.6

They LIED and Promised a $200 rebate and it was an absolute nightmare to get even the $100 rebate. The $200 rebate is like your imaginary unicorn friend.

Here is are the details in an email I sent and never even received a response. I sent the email as a reply to a guy on their team. it was the correct email address:

David,

Before ever placing an order with Goedecker's I believed that customer service would follow through on both its promise and the Goedeckers's Philosophy. In fact, the Goedecker's Philosophy is in large part why I trusted Goedekers with the order and although it is most certainly a small order on the realm of daily orders it provides a way to honor your own philosophy. It has been very disappointing to have gotten such service from Goedekers and this is before the appliances have even been shipped or received.

The summary of events below is for your convenience so you may best make a wise decision on how to remedy the issue. Please provide an agreeable response.

It is certain that you are very busy and this is understood however it will be most agreeable to all if this situation is remedied sooner rather than later. Thank You and have a good day!

On Aug.1, I called Goedekers and spoke with Latasha and placed an order for 5 appliances. Order # 130**** which includes; WHIRLPOOL-WRX735SDHZ, WHIRLPOOL-WOS51EC0AS, WHIRLPOOL-WDT750SAHZ , WHIRLPOOL-G9CE3065XB, AND, WHIRLPOOL-WMC30516AS.

Latasha represented to me on the phone call that the order will qualify for a $200 rebate. I asked her to confirm the second time, and then I asked her to be absolutely sure and she checked and again confirmed for the third time that the order WILL QUALIFY for a $200 rebate. I asked her to notate my order or account as you may call it internally that she confirmed qualification for the $200 rebate. She confirmed to me on the phone call that she had done so.

On August 1, I was emailed confirmation of the order and was sent a link to file for the promised $200 rebate.

On Aug 1, I attempted to file for the rebate entering all info except for the serial number and found the notice showing the order does not qualify for any rebate.

On Aug 1, I called and spoke with Latasha and told her the rebate information and information on my invoice for order #130**** shows there is no rebate available. She told me to call customer service at NationwideRebateCenter.com which I immediately did.

On Aug 1, Nationwide RebateCenter customer service told me that Goedeckers supplied me with an incorrect "Location ID" and I needed to contact Goedekers again to obtain the correct location ID.

On August 1, I called and informed Latasha that having followed all her requests, NationwideRebateCenter is telling me the issue lays with information supplied by Goedekers, specifically being an incorrect "location ID." Latasha told me this was a new promotion and she would promptly contact the person in charge of coordinating promotional and rebate info at Goedeckers and call me cack promptly with the corrected information.

Latasha did not call me back, ever, and on Aug 7th, I called and spoke with another of Goedeckers customer service team and reiterated all the points above and the difficulty in obtaining the promised rebate of $200. At this point, I asked that my account is notated that in the event Goedeckers misrepresented the rebate and if I do not get the promised rebate of $200 that I would dispute the charge with my credit card company. It was represented to me by Goedekers customer service that the account has been notated as I requested.

At some point, I was directed to a gentleman whom I asked to reference the notes on my account so all the above points are understood without my need to reiterate them all, again, and this gentleman told me there are none of the notes mentioned above on my account. I explained the above points and expressed my disappointment that the customer service team at Goedekers had according to him representation failed to do what they promised was done in notating my account. I was promised an email with the correct "location id' and on Aug 7th I received an email from David Feltz on Aug 7th, with a new location id.

I promptly went to NationwideRebabteCenter.com and attempted to enter the new location code to qualify for the promised $200 rebate. The rebate center informed me that the order qualifies for only a $100 rebate.

I emailed you, and again informed you of the difficulty obtaining the promised $200 rebate.

An email was sent to me again confirming the promised rebate of $200. The following is a quote from your email. On the face of the rebate form, it states โ€œ4 appliances gets $200.โ€ The eligible model list includes the refrigerator, wall oven, dishwasher, and cooktop on your order. So I donโ€™t see any reason why you would not qualify for the $200 rebate. But if Nationwide is telling you that you do not qualify, you can contact them directly at the number listed on your rebate form, which is 1-88*-324-****.

I again called NationwideRebateCenter inquiring why the promised rebate is not showing as available and they informed me that one of the items does not qualify.

I emailed you, again on Aug 7th informing you of the error on Goedekers part and asking how you can remedy this and have not had a response of any kind. Again, Have a good day and I anticipate your agreeable response.

Reason of review: Poor customer service.

Monetary Loss: $100.

Preferred solution: Price reduction.

Goedekers Cons: Terrible experience they lied.

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