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Horrible customer service. Had I not had a need to contact customer service, everything would have been fine with the order. Good product and good price. However, once I found out how long it would take to receive my item, I called their customer service to see if I...
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1.4
I didn't like
  • Customer support
#1250763
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Do not ever buy from this company, they are crooks. We purchased what we thought was going to be a good whirlpool washer. Once we received it, we hooked it up and tried to wash a load. It filled half way with water and wouldn’t ocelate. 2 days later a service team came...
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#1247378
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While they may be cheaper, you pay for it in frustration and struggles. I wouldn't buy a light bulb from these guys again. They lied about product availability, shipping dates, and delivery options. Roughly 50 (yes 50) emails back and forth, 2 service calls, had to pay...
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3.0
I liked
  • Cost
I didn't like
  • Customer service
#1212187
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Similar to what others have commented on....the price savings not worth the hassle. Lots of pressure to "order now" but then they don't fulfill the order in a timely or cost effective manner. Things were damaged, no follow up, items go on "back order" after you have...
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1.0
#1198193
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I am a General Contractor and my company purchases thousands of dollars worth of appliances a year. I normally purchase through A.J. Madison..but thought I would try an order from Goedekers. I ordered over $4,000 worth of appliances for a home I was remodeling from...
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2.3
Product
I liked
  • Price
I didn't like
  • Goedekers expecting me to accept a severely damaged appliance
#1171057
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Item received in damaged condition 4 months ago!!! Have called and emailed repeatedly and they are still dragging their feet!
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Anonymous
Patricia Duran

Horrible service they don’t stand behind their product! Received a damaged chair the frame was broken. I called after 48 hr requirement goedeckers has....which I didn’t know ....

2.4
#1121361
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Goedekers - Goedeker’s can’t deliver as advertised

My experience was they advertise out of stock appliances because they are mostly middlemen not keeping up with the companies they represent. I was strung along and promised for a month. What a waste of time.
1.1
Details
Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Staff
Style and Design
Value for money
Warranty
Website
#1112934
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I ordered a drier online and didn't notice my old phone number was on the system until after the order was placed. I immediately updated my contact info online thinking it would update my order info. R&L Carriers tried to call me before delivery, but my old number had...
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2.8
#1100972
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In April I ordered some decorative balls for our condo lobby from Goedeker's. In April 2017. For months they said it was on back order. I cancelled the order twice in the last 2 weeks (found something cheaper and better locally) using their own on line system and spent...
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1.0
I didn't like
  • Deceptive return and order cancellation policy
#1094773
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I ordered an LG French door refrigerator from goedegers it was delievered but I was going on vacation and had it installed about 10 days later refrigerator was cool I put food in it. next morning I lost all my food. called lg they told me to wait 24 hours before...
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#1085518
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